Booking, Cancellation & Waitlist Policies

At Frontline Canadian Training, we’re committed to delivering high-quality, hands-on safety and security instruction. To ensure a smooth experience for all our students, please review the following policies before registering for any of our courses.

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📅 Booking Policy​

• Full payment is required to confirm your seat in the course.

• Bookings can be made online, in person, or via direct email/phone confirmation.

• You will receive a confirmation email with course details upon successful registration.

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🔁 Cancellation & Refund Policy​

We understand that plans can change. The following cancellation terms apply:

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Student-Initiated Cancellations:​

• 7+ days before course start: Full refund or option to reschedule to a future date.

• 3–6 days before course start: 50% refund or reschedule with a $25 admin fee.

• Less than 72 hours: No refund. You may request to reschedule with a $50 rebooking fee (subject to availability).

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No-Show Policy:

• No-shows are non-refundable and may not be eligible for rescheduling.

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🛑 Course Cancellations by Frontline:​

• We reserve the right to cancel or reschedule courses due to low enrollment, instructor illness, or unforeseen circumstances.

• In such cases, students will be offered a full refund or the option to reschedule at no additional cost.

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📌 Additional Notes​

• Please arrive on time. Late arrivals may be denied entry and forfeit their booking.

• All participants must bring valid government-issued photo ID to class.

• For courses involving defensive tactics or equipment (e.g., handcuffing, baton), appropriate clothing and footwear are required.

💬 Questions?
We’re here to help. Contact us at +1-306-717-6477 or info@frontlinecanadiantraining.ca for assistance with bookings, cancellations, or general inquiries.